Terms of Service for Tons of XP

Effective from the date of publication (last revised 2026-09-15)

1. Introduction & Acceptance

Tons of XP ("we," "us," "our") is the trade name under which we provide services for the online game Old School RuneScape (OSRS). By using our website (https://tonsofxp.com) or ordering any of our services through the website, live chat, Discord or email, you ("you," "customer") agree to these Terms of Service ("Terms"). If you do not agree, please do not use the website or order a service.

You can reach us at any time at support@tonsofxp.com, on the website live chat, or on our Discord server. Support is staffed 24/7.

2. Description of Services

We offer account progress services within Old School RuneScape, such as skilling, questing, minigames, diaries, bossing, raids, capes, Combat Achievements and Ironman gathering ("Services"). Services are played by hand on your account by one of our trainers, or, where you choose the Parsec option, by a trainer connecting to your own PC.

  • Scope: The exact scope, requirements and price of an order are confirmed with you on live chat, in your Discord ticket or by email before work starts.
  • Pricing: The prices shown on the website are a starting point. A price is fixed once it has been agreed in chat. A quote can change if your account's stats, gear or unlocks differ from what was stated when the quote was given, and we will tell you before work starts.
  • We do not sell gold. Tons of XP does not sell OSRS gold or items. We accept OSRS gold as a payment method for our services (see Section 4), which is not the same thing.
  • Non-affiliation: We are not affiliated with, endorsed by, or connected in any way to Jagex Ltd., the creators and operators of Old School RuneScape.

3. Account Access & Your Responsibilities

Most Services need us to log into your account. This is what we ask for and what you agree to do.

  • What we need: Your account email (or login name) and password. Keep your authenticator switched on: when the login asks for a code, we ask you for the current code or a backup code. You do not need to disable the authenticator. Jagex Launcher accounts work the same way; the code is usually only needed once per order.
  • Bank PIN: Some Services need bank access (for example, to change gear or restock supplies). We ask for your bank PIN only when the Service requires it, and we tell you which Service that is before work starts.
  • Temporary password: We strongly recommend setting a temporary password before the order and changing it again as soon as we tell you the order is complete.
  • Wealth on the account: If your account holds large wealth that the Service does not need, move it off before work starts. We are not liable for items or gold left on the account beyond what the agreed Service requires (see Section 8).
  • Prerequisites: You must make sure the stats, items, quests and other requirements agreed in chat are actually met, and that the information you give us about the account is accurate.
  • Logging in during the order: If you need to log in while an order is running, ask us on live chat or in your ticket and we will pause the Service so you can. Logging in without telling us can interrupt the trainer's session and delay the order.
  • Parsec option: On most Services you can choose to have the trainer play on your own PC through Parsec, a remote-desktop app, instead of sharing your password. Everything runs on your computer, which needs a stable connection. Extra charges may apply depending on the Service; this is confirmed in chat before you order.
  • Who sees your details: Your login details are seen only by the trainer assigned to your order. They are deleted as soon as the order is completed. Our Privacy Policy explains how we handle them.

4. Ordering and Payment

  • How to order: You can add Services to the cart on the website and check out. Checkout hands your order to our live chat, where we confirm the details with you and take payment. You can also order directly on live chat, by opening a ticket on our Discord server, or by email at support@tonsofxp.com. Quote requests sent through the website are answered by our team, usually within minutes.
  • Payment methods: We accept Visa, Mastercard, Apple Pay and Google Pay (card payments are processed by Square), PayPal, Revolut, iDEAL, Zelle, Interac, Venmo, Chime, cryptocurrency (BTC, ETH, LTC and most other coins), and OSRS gold. We do not accept bank transfers. The method for your order is confirmed in chat.
  • Payment timing: Payment is taken upfront, before work starts.
  • Refunds: Payments are final except as set out in our Refund & Cancellation Policy (Section 6).

5. Service Delivery, Progress Updates & Completion

  • Start time: Most orders start within an hour of confirmation, and every order starts within 24 hours. You get an exact start ETA on live chat before we begin. On multi-day orders your trainer plays at least six hours per day.
  • One trainer per order: Your order is handled by one vetted trainer from start to finish. If that trainer becomes unavailable mid-order, the order is usually reassigned to another vetted trainer and you are told. They play by hand on RuneLite with approved plugins only. No automation of any kind is used.
  • Live view: Every order comes with a private live-view link, available to you on Discord or live chat when work starts. It shows a screenshot of your account getting trained every three seconds while they are playing and pauses between sessions. Nothing is shown publicly, and the screenshots are deleted when the order completes.
  • Progress updates: Discord tickets receive automated progress updates, and more on request. Orders placed on live chat receive updates on request, plus an email when the order is complete. If your trainer goes offline mid-order, the order pauses until they are back; the live view shows this.
  • Completion ETAs: Completion times are estimates given on live chat. Game updates, server issues or unexpected account limitations can change them. We do not pay compensation for delays.
  • Completion: An order is complete when the agreed objective has been reached. Completion proof (screenshots) is always posted in your Discord ticket and is provided on request for live-chat orders.

6. Refund & Cancellation Policy

  • Before work starts: Cancel at any time before work starts for a full refund.
  • If we cannot finish: If we are unable to complete an order, you receive a full refund for the unfinished part.
  • Cape attempts: Fire Cape, Infernal Cape and Quiver attempts that fail are retried at no extra cost until the cape is earned.
  • After work has started: Cancellations after work has started are handled case by case on live chat, taking into account the work already done.
  • How refunds are paid: Refunds go back by the payment method you used. Every method we accept can be refunded; the time it takes depends on the method.
  • Delays: We do not pay compensation for delays (Section 5).
  • Price match: We price-match competitor quotes on Infernal Cape and Quiver orders only. Send a screenshot of the competitor quote on live chat before you order.
  • Loyalty discounts: The loyalty tiers listed on our Discord page (2% to 10% off, based on cumulative spend) apply to future orders.

7. Disputes & Chargebacks

  • Talk to us first: If something is wrong with your order, contact support first, on live chat, in your Discord ticket or at support@tonsofxp.com. We try to resolve every issue directly with you, and Section 6 already covers most situations.
  • Chargebacks: If you open a chargeback or payment dispute instead of contacting support, we will respond to it with the order record, and we may end the service relationship and decline future orders from you.

8. Risk, Disclaimers & Limitation of Liability

  • Jagex's rules: Using an account service is against Jagex Ltd.'s Terms of Service and Rules of RuneScape. Jagex can take action against an account for it, up to a permanent ban. By ordering, you accept this risk; it sits with you, not with us.
  • Our track record: To date, no account has been banned for work we did. Every order is played by hand by one vetted trainer on RuneLite with approved plugins only, with no automation of any kind, and the Parsec option is available on almost every Service. This is our track record, not a guarantee.
  • If an account is actioned during an order: We handle it case by case and work with you toward an agreement, for example on the unfinished part of the order. We do not promise compensation.
  • After completion: Once an order is complete, nothing further is owed for any action Jagex later takes against the account.
  • Limitation of liability: Our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect losses, or for the value of items or gold left on the account beyond what the agreed Service required (Section 3).

9. Prohibited Conduct

You agree not to:

  • Provide false, inaccurate or misleading information about yourself or the account.
  • Pay with a payment method that is not yours, or otherwise commit fraud.
  • Harass our staff or other customers.
  • Open a chargeback without first contacting support (Section 7).
  • Use our Services for any illegal purpose.

10. Termination

  • We may refuse or stop a Service for anyone who breaches these Terms or where we suspect fraud. If we stop an order for a reason on our side, Section 6 applies.
  • You may stop using our Services at any time, subject to the Refund & Cancellation Policy (Section 6).

11. Changes to Terms

We may update these Terms from time to time. Changes take effect when they are published on this page, and we show the date of the last revision at the top. Orders placed after a change are subject to the updated Terms.

12. Contact Information

If you have any questions about these Terms, please contact us via: